Answers to common questions, or reach our team directly.
Delivery windows are shown on the product page and after checkout, calculated from real business days rather than a generic estimate. Most items ship via J&T Express or LBC, with the exact carrier set by the seller. Made-to-order items add the seller's stated production time before that shipping window starts.
Yes, open the order from My Orders to see its status (Payment Confirmed, Processing, Shipped, Delivered) plus tracking number and courier once the seller marks it shipped.
If the seller offers it, you'll see "Pick up locally" or "ATBP Pickup Spot" as fulfillment options at checkout. Some sellers also offer local delivery within their area.
Message the seller first from the order page. Most issues are resolved directly. If that doesn't work, open a dispute from the order page and our team will review it.
Message the seller as soon as possible. Orders move to production or shipping quickly, especially made-to-order items, so changes can only be made before the seller starts fulfilling it.
GCash, Maya, QR Ph, credit/debit card, online banking, and cash on delivery (where the seller supports it). Pick one at checkout.
ATBP does not directly collect or store your complete card or wallet credentials. Payments are processed through the payment methods integrated with checkout.
A promo code applies only to items from the seller who issued it. Enter it at checkout and it discounts just that seller's items in your cart, not your whole order.
If a dispute is resolved in your favor, the refund is issued to your original payment method. Check your order page for the current status.
Apply from Sell on ATBP in your profile menu. Once approved, you can list products and manage orders from your Seller Studio.
A simple 10% commission on Free and Pro, or 8% on Premium. There's also a flat ₱15 processing fee on orders paid by card or online banking. GCash, Maya, and QR Ph carry no extra fee. See Seller pricing in the footer for the full breakdown.
Request a payout from your Seller Studio once you have a balance. Payouts go to your linked bank account, GCash, or Maya.
Yes, mark a listing as made-to-order with a production time and customization options, and buyers will see that timeline before ordering.
Use "Forgot password" on the login page to reset it by email.
Update your details from your profile settings, or manage saved shipping addresses under Addresses.
Use the Report option on the product or shop page. Our team reviews every report and updates you once it's handled.
Contact us through the form below and we'll process your request.
Save any product with the heart icon. You can turn on notifications for price drops, restocks, and low-stock alerts from your Saved Items settings.
Collections are your own boards for organizing saved products, shops, or drops. Create one from My Collections and add items as you browse.
Yes, mark a Collection public from its settings to get a shareable link.
Follow a shop to get notified about new listings. Manage who you follow from the Following page in your profile.